Resort Details
- Various Lounges/Bars- Bar Cubano- Featuring a mixologist and daily signature drink.- Capuchino- Sports bar/ American Country Restaurant- Serving All-American favorites à la carte.- Los Mariachis- Tequila
- Various Restaurants- Don Julian-Restaurant with terrace - Elite Club Breakfast- Guacamole-Buffet with live cooking stations and assorted desserts.- Krystal-Fusion Restaurant- La Dolce Vita-Italian restaurant- Miyagi-Japanese restaurant- Steak House- Pepe's Food- Tiki Taco- Elite Club Restaurant- Exclusively for guests staying at Elite Club by RIU rooms.
- Junior Suite
Bedding: 2 Double Beds or 1 King size Bed, Split-level living room area with sofa or sofa bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- Maximum 2 adults, 2 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- Iron and Ironing Board
- Safe
- Satellite television
- Shower
- Wireless internet connection
- Junior Suite Superior
Bedding: 2 Double Beds or 1 King size Bed, Split-level living room area with sofa.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- Maximum 2 adults, 2 total.
Additional Amenities: daily replenished mini-bar and selection of in-room liquors (4 bottles regularly restocked), satellite flat-screen TV, electronic in-room safe. Bathroom equipped bathtub and shower, double-sink, vanity mirror, hairdryer and amenities and tropical view.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Satellite television
- Shower
- Wireless internet connection
- Suite
Bedding: 1 King size bed, bigger living room area with sofa.
Occupancy limits- Maximum 2 adults, 2 total
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Satellite television
- Shower
- Wireless internet connection
- Suite Jacuzzi
Bedding: 1 King size bed, bigger living room area with sofa.
Occupancy limits- Maximum 2 adults, 2 total
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- Iron and Ironing Board
- Safe
- Satellite television
- Shower
- Wireless internet connection
- Accessible Junior SuiteBedding: 2 double beds, living room area with sofa
Occupancy limits: 2 Adults or 3 Adults .- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- In-Room Safe
- Iron and Ironing Board
- Minibar
- Satellite television
- Shower
- Wireless internet connection
- Comp ROH - Mktg Use OnlyOccupancy limits: Maximum 2 adults, 2 total.
Bedding: King bed or double beds.
Bedding requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Shower
- Widescreen TV
- Wireless internet connection
- Junior Suite Garden ViewOccupancy limit: Max Adult 3, Total - 3.
Bedding: King bed or double beds.
Bedding requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Shower
- Widescreen TV
- Wireless internet connection
- Junior Suite Garden View - Elite ClubOccupancy limit: Max Adult 2, Total - 2.
Bedding: King bed or double beds.
Bedding requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Shower
- Widescreen TV
- Wireless internet connection
- Swim-up Junior Suite - Elite ClubOccupancy limit: Max Adult 2, Total - 2.
Bedding: King bed or double beds.
Bedding requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Shower
- Widescreen TV
- Wireless internet connection
- Suite Garden View - Elite ClubOccupancy limit: Max Adult 2, Total - 2.
Bedding: King bed or double beds.
Bedding requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Shower
- Widescreen TV
- Wireless internet connection
- Swim-up Suite - Elite ClubOccupancy limit: Max Adult 2, Total - 2.
Bedding: King bed or double beds.
Bedding requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Shower
- Widescreen TV
- Wireless internet connection
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand*
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand*
- Golf, Offsite*
- Housekeeping - daily
- Laundry/Valet service*
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa*
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports*
- Wi-Fi*
* Fees may apply
- Direct access to a beach
- Fitness center on-site
- General *Pickleball Court
- Hot tub2 Outdoor Hot Tubs
- Motorized Water Sports *Jet ski, parasailing, waterskiing, diving, deep sea fishing, etc.
- Non-Motorized Water SportsWindsurfing, sailing, kayaking, snorkel gear, body board, one introductory scuba lesson in the pool, paddle boat, etc.
- PoolThere are 4 pools onsite.- Elite Club pool
- Sauna
- Spa *
- Tennis courtThere are 2 lit tennis courts onsite.
- Golf *Golf course located within 5 miles of the property.
* Fees may apply
Riu Palace Mexico abounds with European flourishes such as hand painted murals, floral ceilings rimmed in gold, and a tiny Spanish chapel. Splashing fountains, statues, gazebos, and wrought iron benches rest in a romantic courtyard beneath the shade of towering palms, while sprays of bougainvillea adorn slanted sun-shelters by two magnificent pools.
La Bodega, Don Julian, El Patio, and La Traviata restaurants offer specialty à la carte dishes and spectacular buffets. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the à la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. A lavish nightclub in whimsical design hosts nightly entertainment, and a pristine white beach along the mesmerizing turquoise sea promises to delight the senses and soothe the soul.
Deluxe and spacious guest rooms (mostly split-level) were renovated in 2012. All are beautifully decorated in rich wood and granite rose tile, offering a sitting area with mini-fridge and bar.
Endless amenities include waiter service at the renovated pool area, snorkeling, windsurfing, body boarding, kayaking, and scuba lessons in the pool! Riu Palace Mexico provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones.
Property Information
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8814 reviews
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Aug 08, 2026Great family holiday
Had a great time here as a family of four. It was the start of rainy season when we arrived but we didn’t let that ruin our holiday! We travelled with my 10 year niece and 16 year old nephew who loved the hotel. We spent a few evenings across the road at Riu Tequila where the entertainment was excellent. The sea was quite rough when we stayed so spent most of our time at the pools. Rooms were a little tired however I understand the hotel is now being refurbished. Good choice of food. The steak restaurant was immense and even catered to our fussy 12 year by serving plain pasta and potato wedges when we visited. Wouldn’t rush back, but that’s only because we preciously stayed at the Riu Palace Peninsula in Cancun and preferred it there.
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Jul 29, 2026Families with children discriminated by RIU
For more than 20 years, RIU Palace Mexico has been our family's favorite vacation destination. Our daughter, who is now 14 years old, practically grew up at this resort. We have celebrated countless family vacations here and always felt welcomed. I understand that RIU Palace Mexico has decided to become an adults-only resort starting in September 2026. While I respect that this is a business decision, I cannot understand the policy at the neighboring RIU Palace Riviera Maya in Playacar. Guests traveling with children cannot book the Jacuzzi rooms because they are reserved exclusively for Elite Club members, which is adults only. This means that parents are denied access to a room category not because of their loyalty, their willingness to pay, or their behavior, but simply because they have children. That feels like discrimination against families. Families are paying customers too, yet they are being offered fewer choices solely because they are traveling with children. The policy assumes that every guest under 18 is a disruption, regardless of their age or behavior. There is a huge difference between a toddler and a respectful, mature teenager. Our 14-year-old daughter has been coming to RIU for most of her life. She is polite, considerate, and often demonstrates better manners than some adults we have encountered at the resort. Yet she is grouped into the same category as every child, with no consideration for individual circumstances. The most heartbreaking part is having to explain to her that after growing up at RIU and making so many wonderful memories here, she is suddenly "not the right kind of guest." Imagine telling a teenager who has spent nearly every family vacation at the same hotel that she is no longer welcome to stay where she has always felt at home—not because of anything she has done, but simply because she has not yet turned 18. Parents should not lose vacation choices because they chose to have a family. Loyalty built over decades should count for something. Instead, long-time guests are being pushed aside while entire room categories are made unavailable to them. We have recommended RIU to countless friends and family over the past two decades because we believed it was a brand that welcomed everyone. Unfortunately, this policy sends the opposite message. It tells families that their business is less valuable than that of adults traveling without children. After more than 20 years of loyalty, this is incredibly disappointing. I sincerely hope RIU will reconsider this policy and recognize that families with respectful children deserve the same opportunity to enjoy the full resort experience as everyone else.
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May 13, 2026
Great Time At Riu Palace Mexico
My son and I had a great time here. All the staff were great, and everyone seemed as happy as we were. The rooms were good and clean. The only issue is that we left on the 30th of April, and they were closing for a big reno on May 3. On the last 2 nights, only the buffet and one restaurant were open. If we had been told this at the beginning, we could have planned our meals better. They gave us a pass to go to another Riu for dinner, so that made up for it a bit. Minimal noise other than the fact that they started the demolition for the renovation. Overall, the food, drinks, and staff were great. We will likely be back next year after the reno. Shout out to German in the swim-up bar. We had a blast with him. Umbrellas or some kind of shade would have been amazing in the swim-up bar. After a long winter in northern Canada, the sun can be a lot.
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May 02, 2026
Wonderful RIU Palce Mexico ✈️🇲🇽 ☀️ 🏖️ 😁
Absolutely fantastic time at Riu Palace Mexico - Playa car, everyone was so lovely & would like to mention a few names, must say the food was exceptional with lots of choices, lots of bars to drink at, & the entertainment was amazing such fun. Our room was wonderful the one with a spiral staircase & jacuzzi upstairs on the terrace. Axel - food & Beverage lovely gentleman could not do enough for you. So polite & hospitable & knowledgeable. The Bars - Francisco x 2 - Remy, Luis, Silvia, Animiel, Angel, Ermilo, Jesus, x 3 German, joseluis jose, Emrelle,Ana, Diana, Viri, Victor, Rumon, Rakon, Charlie, jesus, & Jesus, Rico, Arisela, manuel, diego, Javi, jose, Antonia. Carlos, lobby bar hope ive not missed anyone out as you were all fantastic & such fun so enjoyable thank you. Pepe bar on the beach Jesus so attentive & great chef. Deyser at the bufett restaurant such a laugh always happy. All the staff in the buffet were all amazing. Reception Ulises & Jose Omar, Yasasir. Maria coffee shop beautiful person, so friendly & happy all the time. Entertainment brilliant Fernando, Marlene, Daniel bingo/movie trivia. Cleaner Elda, Charly & Manolo entrance of hotel bel guys such a laugh thank you. All in all a great 17 day/nights & we certainly will be back cant wait, everyone so friendly & we met lots of lovely people to, Amazing holiday. Thank you for you fantastic hospitality. Mary & Andre
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Apr 15, 2026Very good resort
Overall this is a very good resort. Check-in was easy Friendly and great service Grounds are well kept We had an issue with the AC, they sent someone to fix it, but it didn’t work, they gave us a different room and followed up to make sure everything was ok. We were lucky, the beach was beautiful and they make sure to clean it. There are no umbrellas or palappas on the beach, finding shade was sometimes a bit hard, same with the pools, shade was limited unless you get up at 6 and put your towels. Food : buffet was delicious and warm. We only tried 2 a la carte, Japanese was soso, steakhouse was GOOD Rooms : good for couples, not good for 3 ladies as it has two double beds and a sofa bed with a wooded bar in the middle. We are hoping that when it gets renovated and converted to an adults only they will review their bedding.
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- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 29.32Mexican Pesos per person per night occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.